+ <p>
+ If you come across a problem in Jalview where something is not working as described, or how you think it should, you should first check the <a href="https://www.jalview.org/faq">Jalview FAQ</a> to see if this is a known problem and if there is a suggested workaround.
+ </p>
+ <p>
+ If there is no FAQ answer covering your problem then you can submit a bug report on the <a href="https://issues.jalview.org/">Jalview Issue Tracker</a>. It is good practice to search the issue tracker first to see if the issue has already been reported. If an issue already exists please continue to add your own comments to the issue which may well help narrow down the problem, if not then you can create an account and submit a new bug report:
+ </p>
+ <p>
+ Make sure that you set Project to <em>Jalview (JAL)</em>, and Issue Type to <em>Bug</em> or <em>New Feature</em> or <em>Improvement</em> appropriately.<br/>
+ Give a one line summary of the issue in the <em>Summary</em>.
+ <br/>
+ In the <em>Environment</em> text box you can describe the system you are using. This is usually most easily done by opening the Java Console, clicking the <em>Clear</em> button, and then immediately on the <em>Copy to clipboard</em> button, and then pasting the clipboard into the text box.
+ </p>
+ <p>
+ You can then give more detailed information about how to recreate the problem in the <em>Description</em> text box. If you want to attach any screenshots or example alignment files that demonstrate the problem then you can drag them to the Create Issue dialog in your browser, or use the <em>Attachment</em> browse facility to locate them on your computer.
+ </p>
+
+ <p>
+ To help the Jalview team with diagnosing a particular issue, it is really helpful if you can also add more detailed logs output whilst re-creating the problem. To do this, open the Java Console, click the <em>Clear</em> button and select TRACE in the <em>Log level</em> drop down list.
+ <br/>
+ Whilst leaving the console open, perform the task in Jalview that re-creates the problem.
+ <br/>
+ Then you can copy the debug information in the Java Console by clicking on the <em>Copy to clipboard</em> button and then paste that into the Description, or a Comment of your issue.
+ </p>
+
+ <p>For other queries or comments about Jalview, remember you can contact the Jalview team using email via the <a href="https://www.jalview.org/mailman/listinfo/jalview-discuss">Jalview discussion list</a> or on Twitter <a href="https://twitter.com/Jalview/">@Jalview</a>!
+ </p>